Glasnevin Museum & Cemetery Tours Customer Charter

Glasnevin Museum and Cemetery Tours mission is to offer an Intriguing Journey through Irelands Past.Glasnevin Museum serves a wide range of interests and tastes, including general visitors, those seeking heritage services and information, historians, education and community groups. The Museum also works with a number of other associations such as the Failte Ireland, Dublin Tourism, Tourism Ireland and the Office of Public Works. 

Glasnevin Museum is located on the grounds of Glasnevin Cemetery; this is a working cemetery where burials and cremations take place daily. We request that visitors to Glasnevin Cemetery, Museum and Tours be sensitive to mourners and respect their privacy during this difficult time. Photography at Glasnevin Cemetery is for private use only; all pictures for media must be arranged through Glasnevin Trust CEO in advance.Further details on the work of Glasnevin Trust and Glasnevin Museum are available on request.

Every team member at Glasnevin Museum is committed to serving visitors and customers in accordance with the highest standards of customer service. This Customer Charter has been put in place in order to improve customer service by.

• Dealing with all our visitors and customers courteously
• Providing prompt, accurate and full information on our programmes, services and facilities to general visitors to the Museum
• Provide an initial response to telephone queries within two working days and a full response within 20 working days
• Always give a name, phone number and email address to assist you in your dealings with the Museum
• Providing an accessible and fair complaints and redress system
• Ensuring that our public spaces are safe, clean and accessible
• Working to continually improve our service to the public
• Comments are welcomed on how we might build on these customer service commitments in the future. Comments can be made on our Feedback Cards. Complaints can also be made on these cards.

If you wish to make a more serious or lengthy complaint please contact our Museum Manager or Supervisor through staff at reception, or you can email them museum@glasnevintrust.ie

All complaints will be acknowledged as soon as possible and, in any event within five working days, and will be dealt with within 25 working days. 

Code of Conduct for Groups Visiting Glasnevin Cemetery

The following code of conduct for group visits has been devised for the safety of the groups themselves and the general cemetery visitors.

• Glasnevin Cemetery’s Tour operates within a working Cemetery the tour route may be subject to change. It is requested that respect for the privacy of those attending funerals and cremations is shown
• During the Cemetery Tour it is essential that the group remain together and with the tour guide at all times and comply with the safety instructions set out by the guide at the start of the Tour.
• For the safety and security of your group please keep to the foot paths at all times All forms of discourteous behaviour are not permitted.
• During school trips, students must be supervised at all times by a teacher when in Glasnevin Museum and Cemetery.  Teachers must be clearly identifiable.
• The Cemetery Tour is approximately one hour in duration. All visitors are encouraged to wear appropriate clothing and footwear, particularly if the weather is likely to be inclement.
• The consumption of food, drinks and chewing gum in Glasnevin Museum’s exhibition areas or during the Cemetery Tour.
• NO mobile phones during the guided Cemetery Tour
• Should a behavioural problem arise, it will initially be addressed by the tour guide.  If the problem persists, the group leader /teacher in charge will be requested to deal with the situation. Persistent disruptive behaviour will result in the termination of the entire visit.