Customer Charter

Glasnevin Museum and Cemetery Tours mission is to offer an Intriguing Journey through Irelands Past.

Glasnevin Museum serves a wide range of interests and tastes, including general visitors, those seeking heritage services and information, historians, education and community groups. The Museum also works with a number of other associations such as the Failte Ireland, Dublin Tourism, Tourism Ireland and the Office of Public Works. 

Glasnevin Museum is located on the grounds of Glasnevin Cemetery; this is a working cemetery where burials and cremations take place daily. We request that visitors to Glasnevin Cemetery, Museum and Tours be sensitive to mourners and respect their privacy during this difficult time.

Photography at Glasnevin Cemetery is for private use only; all pictures for media must be arranged through Glasnevin Trust CEO in advance.

Further details on the work of Glasnevin Trust and Glasnevin Museum are available on request.

Every team member at Glasnevin Museum is committed to serving visitors and customers in accordance with the highest standards of customer service. This Customer Charter has been put in place in order to improve customer service by.

• Dealing with all our visitors and customers courteously
• Providing prompt, accurate and full information on our programmes, services and facilities to general visitors to the Museum
• Provide an initial response to telephone queries within two working days and a full response within 20 working day
• Always give a name, phone number and email address to assist you in your dealings with the Museum
• Providing an accessible and fair complaints and redress system
• Ensuring that our public spaces are safe, clean and accessible
• Working to continually improve our service to the public

Comments are welcomed on how we might build on these customer service commitments in the future. Comments can be made on our Feedback Cards. Complaints can also be made on these cards.

If you wish to make a more serious or lengthy complaint please contact our Museum Manager or Supervisor through staff at reception, or you can email them museum@glasnevintrust.ie

All complaints will be acknowledged as soon as possible and, in any event within five working days, and will be dealt with within 25 working days.